ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

What exclusions should be considered for SMP 7.5 to function correctly with an anti-virus solution installed?


Article ID: 160949


Updated On:


Management Platform (Formerly known as Notification Server)


What exclusions are necessary for Symantec Management Platform (SMP) 7.5 to function correctly with an anti-virus solution installed?


The following folders in c:\ProgramData\Symantec\SMP\EventQueue should be excluded from active protection in the AV client:



Note: The files in the EvtInbox folder are zero-footprint inventory files from client machines
Note: The files in the EvtQ* folders were generally used for inventory and notification data from client machines in 7.1, and are legacy in 7.5.
Note: The files in the Temp folder are temporary files that the system is using

As well, in certain situations you should consider for exclusion the Windows %temp% folder, typically found at C:\Windows\Temp, but its location can change for some of the Windows operating systems. In this folder, exclude .tmp files

These .tmp files can be .nse files that IIS may temporarily store (either created, compressed or uncompressed) at this location before placing them in the NScap queues.

If SQL is on the same computer as the Notification Server, consider excluding the database files (files with extensions of .ldf, .mdf, and .bak).


Disclaimer: Symantec Management Platform and ITMS testing is being performed without third party software installed.

The recommendations in the KB are provided as is based on our experience and updated if further issues surface.

Applies To

Symantec Management Platform 7.5, 7.5 SP1