High CPU usage after updating SMP to 7.5 SP1

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Article ID: 160930

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

High CPU usage on Notification Server after upgrading to 7.5 SP1 during creating client configuration. Affected process is W3WP - Symantec Agent AppPool. Clients policy request might time out.

If applicable: Time out during client policy request whether on NS or clients. exact error might vary depending on environment and solution implementation

Cause

ClientPolicyCache hits

Resolution

Issue has been fixed in the public SMP 7.5 Sp1 HF1 or later, available via Symantec Installation Manager.

Release notes:
http://www.symantec.com/business/support/index?page=content&id=DOC7555

 

Applies To

 

ITMS 7.5 SP1