Managed Delivery Policy package is not getting updated

Products

• Software Management Solution

Issue/Introduction

A Managed Delivery Policy that is set not to perform software compliance check, is downloading the initial package, however, if the package is changed and the policy is executed again the package will remain the old one, although on the package server the package is the updated one.

 "7/10/2014 1:13:41 PM","CClientTaskVersionCacheBase::GetTaskVersionFromFile(): searching for ""C:\Program Files\Altiris\Altiris Agent\TaskManagement\cache\0525f83b-6e3a-48bd-a654-fa0db406e510.xml""","Client Task Agent","Client Task Agent.dll","1256","Trace"

Will be visible in the Trace logs on the agent, meaning that the task instance is loaded from the cache

Cause

 The code in the Software Management Framework Agent was altered in rollup V6 

The result of this is causing the Agent to turn to the cached task instance when trying to download the new package, the information located in the cached task instance contain the old information about the package hence the new hash and size information is not reflected and package is not getting downloaded

Resolution

 Symantec is aware of the problem and working towards a solution.

Workaround :

It was observed that if the task cache is flushed, the relevant package is downloaded, hence, it is possible to workaround the issue in the following way :

-- On the NS got to --> Manage --> Tasks --> Right Click System Jobs and Tasks --> New --> Task

-- Select Run Script --> Change the name to : Delete Cached Tasks on Agent

-- Select Script Type :  VBscript

-- Paste the following script :

Const DeleteReadOnly = True

 

Set obj = CreateObject("Scripting.FileSystemObject")

 

obj.DeleteFile("C:\Program Files\Altiris\Altiris Agent\TaskManagement\cache\*.xml"),DeleteReadOnly

-- Click OK to save

-- Set a new schedule for the task and set the target for all the affected machines, The flush of the tasks cache time and frequency will vary depend on the frequency of updated packages (recommend : once a day at a time when packages or tasks are not scheduled to run)

 

Applies To

 Symantec Mangement Platform 7.1 SP2 MP1 Rollup V6 

 Symantec Mangement Platform 7.1 SP2 MP1 Rollup V7

 Symantec Mangement Platform 7.1 SP2 MP1 Rollup V8

 Symantec Mangement Platform 7.1 SP2 MP1 Rollup V9