ITMS 7.5 - AeXNSC.exe application crash during agent installation on a system with MS Office 2010 IME
Article ID: 160927
Updated On:
Products
Issue/Introduction
AexNSC.exe crashes on exit with the error message.
Installation of agent is not affected, crash manifested only on application exit.
Problem signature:
Problem Event Name: APPCRASH Application Name: AeXNSC.exe Application Version: 7.5.1670.0 Application Timestamp: 522f56b0 Fault Module Name: StackHash_8a7f Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba58 Exception Code: c0000374 Exception Offset: 000ce653 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 8a7f Additional Information 2: 8a7f25164befa1e19b858ad1ea03dba1 Additional Information 3: d84d Additional Information 4: d84d9836a3cd317dae52ffa592ec7e93
Cause
Product defect
Resolution
INTRODUCTION
This point fix fixes the problem of Symantec Management Agent installer crash on a system with MS Office Korean 2010 IME.
MINIMUM REQUIREMENT
Symantec Management Platform 7.5 HF6.
HOW TO INSTALL THIS POINTFIX
This point fix is only for the Software Management Solution HF6
1. Extract files from the archive to the NS hard drive. Make sure that point fix is not extracted to Altiris install directory (or any subfolder to it). Run PFinstaller.exe as administrator.
2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
3. Accept UAC (User Account Control) prompt, select Install Files. Old binaries will be automatically backed up to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
4. Close the PFInstaller window.
HOW TO UNINSTALL POINTFIX
1. Make sure that Backup subfolder is located in PFinstaller’ directory.
2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
3. Accept UAC (User Account Control) prompt), select Uninstall Files.
4. Close the PFInstaller window.
Applies To
ITMS 7.5
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