ITMS 7.5 - AeXNSC.exe application crash during agent installation on a system with MS Office 2010 IME

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Article ID: 160927

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

AexNSC.exe crashes on exit with the error message.

Installation of agent is not affected, crash manifested only on application exit.

 Problem signature:

  Problem Event Name:	APPCRASH
  Application Name:	AeXNSC.exe
  Application Version:	7.5.1670.0
  Application Timestamp:	522f56b0
  Fault Module Name:	StackHash_8a7f
  Fault Module Version:	6.1.7601.17514
  Fault Module Timestamp:	4ce7ba58
  Exception Code:	c0000374
  Exception Offset:	000ce653
  OS Version:	6.1.7601.2.1.0.256.4
  Locale ID:	1033
  Additional Information 1:	8a7f
  Additional Information 2:	8a7f25164befa1e19b858ad1ea03dba1
  Additional Information 3:	d84d
  Additional Information 4:	d84d9836a3cd317dae52ffa592ec7e93

Cause

Product defect

Resolution

INTRODUCTION

This point fix fixes the problem of Symantec Management Agent installer crash on a system with MS Office Korean 2010 IME.

 

MINIMUM REQUIREMENT

Symantec Management Platform 7.5 HF6.

 

HOW TO INSTALL THIS POINTFIX

This point fix is only for the Software Management Solution HF6

1. Extract files from the archive to the NS hard drive. Make sure that point fix is not extracted to Altiris install directory (or any subfolder to it). Run PFinstaller.exe as administrator.

2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".

3. Accept UAC (User Account Control) prompt, select Install Files. Old binaries will be automatically backed up to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.

4. Close the PFInstaller window.

 

HOW TO UNINSTALL POINTFIX

1. Make sure that Backup subfolder is located in PFinstaller’ directory.

2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.

3. Accept UAC (User Account Control) prompt), select Uninstall Files.

4. Close the PFInstaller window.

 
 

Applies To

 

ITMS 7.5

Attachments

7.5_HF6_SMA_PF_3532595.zip get_app