Inventory Rule Management Service does not start on SMP server

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Article ID: 160909

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Inventory Rule Management (AeXIRMSvc) service doesn't start.

Unhandled exception in Support Service Service Restarter for service 'AeXIRMSvc'.

System.InvalidOperationException (System.ServiceProcess): Unable to start service on the computer "." AeXIRMSvc

"Windows unable to start Altiris Inventory Rule Management Service(Located on XXXXXXXXX) 
Error: 1053, the service did not response to the start or control request in a timely." 
Error in log is:
WebHost failed to process a request. 
Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/64853936 
Exception: System.Web.HttpException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist.

Cause

 This appears to be a problem with Certificate Revocation List (CRL).

Environment

Symantec Management Platform 7.5, 7.5 SP1

Resolution

  1. Open Services and find [Altiris Inventory Rule Management Service] 
  2. Change Log On account from LocalSystem to Application Identity account
  3. Open (x64) machine.config file located at C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\machine.config  and look for <runtime/> in the machine.config file and change to this: 
    <runtime>
         <generatePublisherEvidence enabled="false" />
    </runtime> 
  4. Save the machine.config file
  5. Restart computer
  6. Verify if the [Altiris Inventory Rule Management Service] is running