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Email body is blank, only a header in TouchDown for Android


Article ID: 160907


Updated On:




Email body is blank, only a header


This is usually due to a mild folder corruption. Running a Quick Configuration (on the first tab of settings) usually resolves the problem.

You can find the Quick Configuration button on the Account tab of the Settings screen.

To access the Account tab,

  1. Open TouchDown. The Main screen displayed.
  2. Tap the Menu button and select Settings. The Account tab is displayed.
  3. Tap the Quick Configuration button and complete the configuration.