Email body is blank, only a header in TouchDown for Android

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Article ID: 160907

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Updated On:

Products

TouchDown

Issue/Introduction

Email body is blank, only a header

Resolution

This is usually due to a mild folder corruption. Running a Quick Configuration (on the first tab of settings) usually resolves the problem.

You can find the Quick Configuration button on the Account tab of the Settings screen.

To access the Account tab,

  1. Open TouchDown. The Main screen displayed.
  2. Tap the Menu button and select Settings. The Account tab is displayed.
  3. Tap the Quick Configuration button and complete the configuration.