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Cannot Open Encrypted Emails in TouchDown for Android


Article ID: 160897


Updated On:




When trying to open encrypted messages, you get a message "you have to open this message to reply or forward".


This may be caused by having Open Email As Conversation turned on. This option can interfere with the ability to open encrypted messages.

  1. While in TouchDown, open the email list.
  2. Tap the Menu button on the device.
  3. Select More.
  4. Tap Options.
  5. Turn off Open Email As Conversation.