Cannot Open Encrypted Emails in TouchDown for Android

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Article ID: 160897

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Updated On:

Products

TouchDown

Issue/Introduction

When trying to open encrypted messages, you get a message "you have to open this message to reply or forward".

Resolution

This may be caused by having Open Email As Conversation turned on. This option can interfere with the ability to open encrypted messages.

  1. While in TouchDown, open the email list.
  2. Tap the Menu button on the device.
  3. Select More.
  4. Tap Options.
  5. Turn off Open Email As Conversation.