ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Cannot Open Encrypted Emails in TouchDown for Android
book
Article ID: 160897
calendar_today
Updated On:
Products
TouchDown
Issue/Introduction
When trying to open encrypted messages, you get a message "you have to open this message to reply or forward".
Resolution
This may be caused by having Open Email As Conversation turned on. This option can interfere with the ability to open encrypted messages.