TouchDown for Android is stuck sending a file

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Article ID: 160893

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Updated On:

Products

TouchDown

Issue/Introduction

TouchDown is stuck sending a file.

Resolution

Large files, such as videos or complex attachments, are not easily sent over the air via ActiveSync. If you've tried to send a file like this using TouchDown, there is a good chance that this item is stuck in the outbound queue and not allowing other email to be sent.

To remove the file from the outbound queue,

  1. While on the TouchDown Main screen, tap the Menu button on the device
  2. Tap the More button.
  3. Tap Clean Queue.

You should be able to synchronize successfully.