Symantec Installation Manager not loading if you have Symantec Management Platform 7.0 installed

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Article ID: 160879

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Failed to load and initialize product listing

Priority: 1
Help and Support:
Date: 6/26/2014 7:26:32 AM
Tick Count: 83220156
Host Name: SMP-W2K3-01
Process: SymantecInstallationManager (2436)
Thread ID: 12
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.Managers.ProductListingManager.LoadProductListingData
Description: Failed to load and initialize product listing data

( Exception Details: System.Exception: Product with product install guid 88fe976c-184f-46cc-85a4-fa1fdbd9c9c9 not found in product listing at 'http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip' or product listing history.
   at Symantec.Installation.Managers.ProductListingManager.GetProduct(Guid productInstallGuid)
   at Symantec.Installation.Managers.ProductListingManager.AddImpliedDependenciesAndIncompatibilities()
   at Symantec.Installation.Managers.ProductListingManager.LoadProductListingData(String xmlFile, String xmlLangFile) )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
   at Symantec.Installation.Managers.ProductListingManager.LoadProductListingData(String xmlFile, String xmlLangFile)
   at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
   at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
   at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
 )
( Extra Details:  Type=System.Exception Src=SymantecInstallationManager )
 

Cause

If the version of the Symantec Installation Manager is less then 7.5.129 it might not be able to read the symantec_v2.pl.xml.zip correctly hence we end up with an error "Symantec Installation Manager failed to initialize".

 

Resolution

Check the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM for Product Version. Or right click the SIM launcher and check the version or details tab.

If the Product version is less the 7.5.129 upgrade the SIM to latest build.

Download the latest SIM exe from www.symantec.com/products-solutions/trialware/

When the SIM installer launches, point it to the same drive that SIM was previously installed on. <Install drive>:\Program Files\Altiris\


Applies To

Symantec Management Platfrom 7.0