Error renewing subscription in TouchDown for Android

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Article ID: 160858

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Updated On:

Products

TouchDown

Issue/Introduction

Error renewing subscription.

Resolution

The error renewing subscription can happen only if your connection mode is configured as Exchange 2007 or 2003. The primary reason for this is that your password changed on the server and it was not updated to the device

You can check with your IT Admin if you¹d like to verify, but if ActiveSync is also not enabled on your server, then you will probably not be able to connect.