The Software Delivery tab within the Symantec Management Agent UI shows up blank

Products

• Software Management Solution

Issue/Introduction

The Software Delivery tab within the Symantec Management Agent UI shows up blank.

Source: AexSWDAgentUI
Module: smfagent.dll
Text: LoadList():Com_Error Msg:Invalid Pointer
Process: AexAgentUIHost.exe

Cause

This is a known issue.

Resolution

A Point fix is available to correct this issue.

HOW TO INSTALL THIS POINTFIX:

1. Extract files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).
2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
3. Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
4. Close PFInstaller window.

 

HOW TO UNINSTALL THIS POINTFIX:

1.      Make sure that Backup subfolder is located in PFinstaller directory

2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
3. Accept UAC (User Account Control) prompt, select Uninstall Files.
4. Close PFInstaller window.

 

Applies To

Symantec Software Management 7.1 MP1