Image task fails with Error is Can not find out web/unc path on DS 7.6 and earlier versions of Deployment solution

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Article ID: 160835

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Updated On:

Products

Deployment Solution ServiceDesk

Issue/Introduction

Prepare for Image Capture or a Deploy Image tasks failing after booting to automation because files needed to create the package are missing.

Missing IIS_IUSRS group permission on Package Server, PSComponent folder.

 

Image Capture error in DSTasks.log:

Type of exception is GeneralError. Error is Can not find out web/unc path.. Error Description is "util::CSMPPackage::Initiallize". Value of Windows error code = 183 and message is "Cannot Create a file when that file already exist"

Exception has occured in function SMPPackage.cpp() at Line No 162. Type of exception is GeneralError. Error is Can not find out web/unc path.. Error Description is "util::CSMPPackage::Initialiaze". Value of Windows error code = 6 and message is " The handle is invalid.

Image Deploy error in DSTasks.log:
Type of exception is GeneralError. Error is Package Server is not found for package with Guid 7313a931-c984-4488-8ea2-6df5576b3987. It may be that package is just created and not ready yet or package have not synced on nearest packages server. Please try after sometime.. Error Description is  "util::CSMPPackage::Initialiaze". Value of Windows error code = 183 and message is " Cannot create a file when that file already exists.

Cause

 Missing  DS Components:

  • Symantec.Deployment.PSComponent.dll
  • DSInterOpLib.dll

This issue can also be caused by the IIS_IUSRS group not having permissions on the PSComponent folder (\Program Files\Altiris\Altiris Agent\Agents\Deployment\PSComponent\)

Resolution

1) Verify Symantec.Deployment.PSComponent.dll and DSInterOpLib.dll exist in
  • SMP server only:  \Program Files\Altiris\Deployment\Agent\bin
  • w/ Site Servers: C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\PSComponent\bin\
If either or both are missing, copy the file(s) from the folder:
  • \Program Files\Altiris\Notification Server\NSCap\bin\Deployment\Installs\PackageServer\web\data
to the folder on the NS or Site Server: \Program Files\Altiris\Deployment\Agent\bin
 
2) Restart IIS with 'iisreset' from command line.
 
If files are missing on a system that has DS 7.6 HF1 or later installed, please contact support
 
If the files are present, please verify that the IIS_IUSRS group has Full Control permissions on the PSComponent folder (\Program Files\Altiris\Altiris Agent\Agents\Deployment\PSComponent\) and all files and folders under the PSComponent folder.