"There was a problem with an installation parameter: Tools Key is not specified" pop-up when Installing the Data Loss Prevention (DLP) 12.5 Endpoint Agent.

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Article ID: 160828

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

 "There was a problem with an installation parameter: Tools Key is not specified." when performing a manual installation of the Data Loss Prevention (DLP) 12.5 Endpoint Agent using the AgentInstallX.msi

There was a problem with an installation parameter: Tools Key is not specified.

 

Cause

Tools Key was not specified inside the installation screen of the Endpoint Agent configuration.

Resolution

In Data Loss Prevention (DLP) 12.5 the Endpoint Agent package must be built prior before the AgentInstallerX.msi can be run manually on the Endpoint Agent machine. Please review the Symantec Data Loss Prevention Installation Guide for Windows for additional Information.

NOTE: X stands for 32 or 64 depending on the type of hardware the agent will be installed on.


Applies To

Data Loss Prevention (DLP) 12.5 Endpoint Agent

Windows 7 Professional SP1 64-bit

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