Error "missing permissions" after upgrading Symantec Management Platform to 7.5 SP1

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Article ID: 160819

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Clicking the "New Schedule" button results in an error "missing permissions".
"Schedule task" in the context menu of the same page works without issues.

The message displayed is: "The current user does not have the necessary security permissions to run tasks.”

In the NS logs, the following error message should appear:
Informational,
[Date]
Restrictions check for item [Item GUID] failed due to missing permission [GUID] Altiris.NS.Services.CoreServices.Wrappers.EventLogWrapper.ReportInfo,
w3wp.exe

Cause

Known Issue.

Resolution

Symantec is aware of this problem and it will be resolved in an upcoming version of the product (currently targeted for ITMS 7.6).

A pointfix for this issue is available for customers under ITMS 7.5 SP1. See attached file "Pointfix_eTrack3649983_7.5_SP1.zip".

 

APPLICABILTY  REQUIREMENT :
SMP 7.5 SP1

 

HOW TO INSTALL THIS POINTFIX:

  1. Extract files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).
  2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
  3. Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
  4. Close PFInstaller window.

 

HOW TO UNINSTALL THIS POINTFIX:

1.      Make sure that Backup subfolder is located in PFinstaller directory

  1. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
  2. Accept UAC (User Account Control) prompt, select Uninstall Files.
  3. Close PFInstaller window.

 

CHANGES MADE :

  1. Changes made Altiris.NS.Services.CoreServices.dll,  Altiris.NS.Silverlight.ActivityCenter.ServerBridge.dll
  2. Altiris.NS.Silverlight.ActivityCenter.wap and ComputerView.xap.

 


Applies To

Symantec Management Platform 7.5 SP1 (this has not been reproduced in earlier versions)

Attachments

Pointfix_eTrack3649983_7.5_SP1.zip get_app