search cancel

Unable to import a Solution Pack. Database is not empty error


Article ID: 160805


Updated On:


Data Loss Prevention Enforce


The user trying to import a solution pack and the import failed after a few seconds.


Database is not empty: CommandInfo


Also may be:

Database is not empty: Role


The user is trying to import a solution pack to a Database that is not empty.


As per Symantec DLP Installation Guide, the import of a solution pack must be performed right after the initial installation, without any Detection Server installed.
There can be no Detection Servers, policies, additional users or roles added.  The Solution Pack must be installed before anything else. 

If you wish to install a Solution Pack after the database has been used, it must be cleared.  Reinstall the Enforce Server and select the Initialize Enforce Data option.  This will recreate the database, removing anything previously added, including incidents.