ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Cannot connect on port 8443 using VontuUpdate process
Article ID: 160784
Updated On:
Products
Data Loss Prevention Enforce
Issue/Introduction
Firewall restictions may not allow VontuUpdate process to connect to the update wizard
Cannot connect on port 8443 for VontuUpdate.
Cause
VontuManager process is not stopped.
Resolution
The workaround is to stop the VontuManager service because the Enforce User Interface (UI) is using port 8443, which conflicts with the upgrade wizard. The VontuManager process needs to be stopped before the VontuUpdate process to proceed and allow the update to complete.
NOTE: If the port cannot be release set the VontuManager service to disabled and reboot the server.
Applies To
Data Loss Prevention (DLP) Enforce
Feedback
Yes
No
Powered by
