Windows explorer hangs or crashes during file copy

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Article ID: 160778

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

If you copy files to a USB drive, network share location, or a CD-DVD drive and at the same time the DLP Agent is shut down or uninstalled, Windows Explorer may hang or crash.

Resolution

If Windows explorer has hung or crashed:

  1. Press CTRL + ALT + DELETE keys.
  2. Select Task Manager in the Windows security dialog box.
  3. In Windows task manager go to File > New Task (Run...).
  4. Enter explorer.exe in the Create New Task dialog box.
  5. Press the OK button.

After you complete these steps, explorer.exe is re-launched and you can continue copying files.