With DLP agent installed Lotus Notes client throws an Access Denied Exception error

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Article ID: 160769

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Unable to start Lotus client with DLP agent running

Notes  try to load its own kvoop.exe process (c:\lotus\notes\kvoop.exe) but when Notes start, DLP kvoop.exe process is already running

Notes KVOOP process is used in full-text indexing attachments.

http://www-10.lotus.com/ldd/nd6forum.nsf/0/b54f635a7a211db78525719c00588163?OpenDocument

Resolution

The issue can be caused by a client  using a Notes’ launcher which killed all Lotus processes before launching new ones.

 It crashes when trying to kill DLP agent’s kvoop process run by the user System (because it returned ‘Access denied’).

Ensure that Notes Process are trying to kill existing ones