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With DLP agent installed Lotus Notes client throws an Access Denied Exception error
Article ID: 160769
Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
Unable to start Lotus client with DLP agent running
Notes try to load its own kvoop.exe process (c:\lotus\notes\kvoop.exe) but when Notes start, DLP kvoop.exe process is already running
Notes KVOOP process is used in full-text indexing attachments.
http://www-10.lotus.com/ldd/nd6forum.nsf/0/b54f635a7a211db78525719c00588163?OpenDocument
Resolution
The issue can be caused by a client using a Notes’ launcher which killed all Lotus processes before launching new ones.
It crashes when trying to kill DLP agent’s kvoop process run by the user System (because it returned ‘Access denied’).
Ensure that Notes Process are trying to kill existing ones
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