Error 1053: The service did not respond to the start or control request in a timely manner.

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Article ID: 160749

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Issue/Introduction

When attempting to manually start the Vontu services, you receive the following error message:

Error 1053: The service did not respond to the start or control request in a timely manner.

The DLP logs provide little or no information to assist in troubleshooting the error.

Resolution

This is a very generic Windows error and may have multiple root-causes, though the solution below has been confirmed to resolve the issue on systems that have been "hardened".

Solution 1: Add/change the TMP and TEMP user environment variables for the local users "protect" and "protect_updates" to point to "%USERPROFILE%\Local Settings\Temp".