Severity of Incident is High, but policy is not

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Article ID: 160743

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

The incidents for my policy have a Severity of High.  The policy was set to a Medium severity.  Why are the severities set incorrectly?

Resolution

The severity of the policy may be lost.  If the policy is saved, and there is no associated severity, the system assumes the severity is high.  This issue is rare.

If the severity is lost, the best way to work around is to save the policy with the correct severity.  The issue should not reoccur.