For Oracle Standard Edition, Symantec/Broadcom only supports cold backups with the "Database log mode" set to "NOARCHIVELOG".
If ARCHIVELOG mode is enabled, it needs to be turned off to be within the scope of support.
Oracle Enterprise users can maintain the database however they see fit, however issues with regard to the ARCHIVELOG are the responsibility of the customer DBA team.
Below are instructions to turn this mode off:
All versions of Oracle.
Here are the steps for stopping Oracle archive logging:
1) Connect to SQLPlus as sys as sysdba:
SQL>
conn sys as sysdba
2) Execute the following script:
SQL> alter system archive log stop;
3) Shutdown the database:
SQL>
shutdown immediate
4) Startup in exclusive mount mode.
SQL>
startup mount restrict
5) Disable the archive log mode, and open the database.
SQL> alter database noarchivelog;
SQL> alter database open;
6) Check to see if archive logging has been disabled
SQL>
archive log list
Here is an example of what you ought to see
Database log mode NOARCHIVELOG
Automatic archival DISABLED
Archive destination /mount_point/oradata/SID/ARCHIVE/arch
Oldest online log sequence 2
Current log sequence 3
7) Shutdown Oracle and startup normally
SQL>
shutdown immediate
SQL>startup