Endpoint Agent can not be deployed on XenDesktop deployment VM templates

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

When Endpoint Agents are installed on an VM image of XenDesktop and use Xenconvert to create a master image ( template ), the Endpoint Agent fails.

Resolution

As of V11 the Endpoint Agent installation is only supported when directly installed on the actual image, not on a template.

Additional Information

See this technote for 15.8 Citrix XenApp: https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/15-8/about-discovering-and-preventing-data-loss-on-endp-v98548126-d294e27/about-monitoring-v15912889-d294e29099/about-virtual-desktop-support-with-v83848770-d294e29933/about-citrix-xendesktop-and-citrix-xenapp-support-v121221599-d294e29997.html