CSV Lookup fails to load

Products

• Data Loss Prevention Enforce

Issue/Introduction

The CSV Lookup plugin fails to load due to an error with initiating the plugin.

Environment

DLP 15.x

Cause

If the CSV file was transformed from an Excel file into CSV file with a delimiter, this sometimes causes a problem with the plugin.

Resolution

• Create a text file and copy the content of the CSV file into the text file.
• Rename the .txt file extension to .csv and put it in the same location under /plugins.
• Restart the Symantec DLP Manager service.
• Go to Incident Data > Lookup Plugins and upload the lookup.
• Reload the CSV Lookup plugin.