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Indexing was unsuccessful error during initial indexing of IDM


Article ID: 160663


Updated On:


Data Loss Prevention Enforce


During creation of IDM profile, error occurs:

Error: Indexing was unsuccessful. Check the log files for details

Logs for tomcat include error such as the following:

26 May 2012 01:57:25,784- Thread: 35 SEVERE [com.vontu.profiles.manager.InfoSourceIndexCreator] Error during document indexing
java.lang.RuntimeException: access denied (java.lang.RuntimePermission modifyThread) access denied (java.lang.RuntimePermission modifyThread)
java.lang.RuntimeException: access denied (java.lang.RuntimePermission modifyThread)


Firstly, confirm 'protect' user has Read access to the IDM source directory.

If this seems correct, it may be a matter of a lost database connection. Try restarting all Vontu services on the Enforce server, then re-attempt indexing.

If indexing still fails a full reboot of the server should resolve the issue.