Symantec DLP Detection Server fails to start after changing IP address

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce
• Data Loss Prevention Network Discover

Issue/Introduction

Symantec DLP Detection server IP address has been changed on the Enforce Server. The Server has been rebooted but the Symantec DLP Detection Server service fails to start.

Logs show communication error.

Resolution

To ensure that the Detection server uses the new configuration, check this file on the detection server. 

<install Drive>:\Program Files\Symantec\DataLossPrevention\DetectionServer\15.8.00000\Protect\config\Communication.properties

This line is not configured by default. If so do not change it. If there is an existing IP address here then update it to the new one.

# serverBindName = 

Restart the Symantec DLP Detection Server Service.