Unable to Log in to the UI: My Vontu License Expired

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Article ID: 160612

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Occasionally the license key expires, and the UI cannot be used for logging on to Vontu.  Without UI access, you will need to create a Protect.lic file in the Vontu directory and restart Vontu services.

Resolution

Relevant versions:  ALL

Occasionally the license key expires, and the UI cannot be used for logging on to Vontu.

To resolve this issue:

1. Create the file, Protect.lic:

  • Enter only the new license key in the file.
  • Ensure the protect user has permissions to the file.

2. Place the file in the directory: \Vontu\Protect\config\Protect.lic.

3. Restart the Vontu services. Upon restart, the license is loaded into the database and the file is deleted.