Unable to Log in to the UI: The Enforce Server Locks Out the Administrator

Products

• Data Loss Prevention Enforce
• Data Loss Prevention
• Data Loss Prevention Core Package

Issue/Introduction

The Administrator account is unable to login to the Enforce Server.

Cause

Too many consecutive incorrect passwords were used attempting to login as the Administrator.

Resolution

The Administrator account will be unlock after the time specified in com.vontu.manager.password.administrator.lockout.expiration elapses, 60 minutes by default.

NOTE: In order to complete the account's unlocking, the Built-in Administrator needs to successfully log into Enforce after the lockout expiration time expires. Without a successful login, the DLP system will still treat the Administrator account as locked, which can impact functionality such as execution of Enforce-launched Response Rule actions.

Refer to Article Id: 160548 What Happens When the Default Administrator Account is Locked Out?

Located in:

Windows

\Program Files\Symantec\DataLossPrevention\EnforceServer\version_number\Protect\config\passwordenforcement.properties

Linux

/opt/Symantec/DataLossPrevention/EnforceServer/version_number/Protect/config/passwordenforcement.properties