identify the correct universe

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Identify the correct universe

I have to create a new report and have to add an object to the universe.

I see many universes. I do not have the documentation on the installed universe, I should not impact the existing working fine report.

Which universe I have to import ?

Environment

boxi 4.1windows 2008r2You have many universes, linked universes ...

Resolution

Launch the CMC

Go to "Promotion Management"

Click "New Job" and enter details in all mandatory fields.

In the dropdown box for "Destination", select the option "Output to LCMBIAR file"

Click "Create"

Select the document(s), the working fine report you should not break. Export it.

Click on "Manage Dependencies" and choose all dependencies

You will see the the list of required universe