How to request update of your CA Support Online Profile for multiple or different siteids?

book

Article ID: 16058

calendar_today

Updated On:

Products

CA Datacom CA Datacom - AD CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA Datacom/AD CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware

Issue/Introduction



How to request update of your Broadcom Support Portal Profile for multiple or different site ids?

 

Environment

Any

Resolution

The steps each individual user needs to do are documented in the Working with Broadcom Support Guide
 
4.2 Requesting Broadcom Site ID Access
Your organization may have multiple CA software products and users registered under multiple Broadcom site IDs. You may
need to access one of your organization’s additional Broadcom site IDs to open a case for a specific product. This process
will require access to that unique Broadcom site ID. You must know the Broadcom site ID, company name, address, country,
city, and state prior to making a request. For those with a business partner ID, it can be used if you do not know the specific
Broadcom site ID.

To request access to a Broadcom site ID:

1. Sign in at https://casupport.broadcom.com/.
2. Click My Account from the top of the page and select Site Access Request from the drop-down menu. The Site
Access Request page opens.
3. Complete the required fields in the Site Access Request page and then click Submit.

Your request is automatically received by a Customer Care representative, and your access request is processed if
confirmed by your organization. You will receive an email when your request has been processed. It can generally take
up to 24 hours to process your request.