How to request update of your CA Support Online Profile for multiple or different siteids?


Article ID: 16058


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How to request update of your Broadcom Support Portal Profile for multiple or different site ids?





The steps each individual user needs to do are documented in the Working with Broadcom Support Guide
4.2 Requesting Broadcom Site ID Access
Your organization may have multiple CA software products and users registered under multiple Broadcom site IDs. You may
need to access one of your organization’s additional Broadcom site IDs to open a case for a specific product. This process
will require access to that unique Broadcom site ID. You must know the Broadcom site ID, company name, address, country,
city, and state prior to making a request. For those with a business partner ID, it can be used if you do not know the specific
Broadcom site ID.

To request access to a Broadcom site ID:

1. Sign in at
2. Click My Account from the top of the page and select Site Access Request from the drop-down menu. The Site
Access Request page opens.
3. Complete the required fields in the Site Access Request page and then click Submit.

Your request is automatically received by a Customer Care representative, and your access request is processed if
confirmed by your organization. You will receive an email when your request has been processed. It can generally take
up to 24 hours to process your request.