EDM Indexing Fails with DB Import

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Article ID: 160510

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Unexpected error occurred while creating an EDM.

Resolution

If you see an unexpected error while creating an EDM, this error could be an indication that you have a corrupt index file. This can result when a file is exported from a DB Server and contains incorrect CR/LF entries. Adjusting the output format to have proper line feed resolves the issue.

As an alternate workaround, copy and paste the data into a clean text file and save it using Notepad. The resulting import file should work successfully.

If this does not resolve the issue, contact Technical Support for further investigation and troubleshooting.