EDM Indexing Fails with DB Import

Products

• Data Loss Prevention Enforce

Issue/Introduction

Unexpected error occurred while creating an EDM.

Resolution

If you see an unexpected error while creating an EDM, this error could be an indication that you have a corrupt index file. This can result when a file is exported from a DB Server and contains incorrect CR/LF entries. Adjusting the output format to have proper line feed resolves the issue.

As an alternate workaround, copy and paste the data into a clean text file and save it using Notepad. The resulting import file should work successfully.

If this does not resolve the issue, contact Technical Support for further investigation and troubleshooting.

Additional Information

Make sure that you followed EDM best practices mentioned in the below KB article - DLP Best practices for using Data and Document profiles (broadcom.com)