Unable to reinstall Detection Server, and the installation fails with the error: "User creation Failed, the account already exists”.

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Article ID: 160477

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Updated On:

Products

Data Loss Prevention Network Monitor

Issue/Introduction

Unable to reinstall Detection Server, and the installation fails with the error: "User creation Failed, the account already exists”.

Note : Sometimes reinstallation is required while troubleshooting issues or to upgrade from an old DLP version.

Resolution

Open the : "Local Users and Groups" and manually delete the following users :

protect

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Now try to install  Detection\Enforce again.