No Version VontuMonitorController and VontuUpdate services will not start

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Article ID: 160472

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Vontu Monitor Controller and Vontu Update service will not start.

Resolution

If you're having problem starting the services mentioned above check the the VontuMonitorController.log file and look from the following error:

Error:
INFO   | jvm 1    | 2010/03/18 06:43:58 | com.vontu.util.software.NoVersionException: Version file path not specified

If you do see this error, it could mean you're missing the manager.ver or monitor.ver file in the \Vontu\Protect folder.

If the file is there, verify the account launching the Vontu services has access to read/write to the .ver files.