Error in logs SEVERE: Unable to contact lock server at 127.0.0.1:37328
Article ID: 160470
Updated On:
Products
Issue/Introduction
Customer is unable to fully use the DLP Console, may see red notification bars with strange errors.
MonitorController0.Log this error can be found:
SEVERE: Unable to contact lock server at 127.0.0.1:37328.
java.lang.OutOfMemoryError: Java heap space
Aug 11, 2021 1:21:49 PM com.vontu.model.ojb.LockServerConnector getLockServer
INFO: Connected to lock server at 127.0.0.1:37328.
Aug 11, 2021 1:21:49 PM com.vontu.model.data.util.executor.DefaultExceptionHandler handleUnexpectedException
SEVERE: Database update com.vontu.monitor.controller.informationmonitor.heartbeat.PersistCommand failed.
com.vontu.model.LockNotGrantedException: org.odmg.LockNotGrantedException: Locking failed for com.vontu.model.data.ojb.HeartbeatImpl{62.EN_US}, nested exception is: [org.apache.ojb.broker.PersistenceBrokerException: Unable to contact lock server at 127.0.0.1:37328.]
at com.vontu.model.ojb.OJBSystem.validateLockException(OJBSystem.java:1042)
at com.vontu.model.ojb.OJBTransaction.lock(OJBTransaction.java:207)
at com.vontu.model.notification.NotificationTransaction.lock(NotificationTransaction.java:104)
at com.vontu.model.notification.NotificationTransaction.lock(NotificationTransaction.java:95)
at com.vontu.monitor.controller.informationmonitor.heartbeat.PersistCommand.doExecute(PersistCommand.java:43)
at com.vontu.model.data.util.executor.TxDatabaseCommand.execute(TxDatabaseCommand.java:23)
at com.vontu.model.data.util.executor.TxDatabaseCommand.execute(TxDatabaseCommand.java:13)
at com.vontu.model.data.util.executor.RunnableCommand.runAndHandleExceptions(RunnableCommand.java:54)
at com.vontu.model.data.util.executor.RunnableCommand.run(RunnableCommand.java:41)
at com.vontu.util.concurrent.QueueingTask.performWork(QueueingTask.java:41)
at com.vontu.util.concurrent.WorkerThread.run(WorkerThread.java:57)
Caused by: org.odmg.LockNotGrantedException: Locking failed for com.vontu.model.data.ojb.HeartbeatImpl{62.EN_US}, nested exception is: [org.apache.ojb.broker.PersistenceBrokerException: Unable to contact lock server at 127.0.0.1:37328.]
at org.apache.ojb.odmg.TransactionImpl.lockAndRegister(TransactionImpl.java:305)
at org.apache.ojb.odmg.TransactionImpl.lock(TransactionImpl.java:229)
at com.vontu.model.ojb.OJBTransaction.lock(OJBTransaction.java:184)
... 9 more
Aug 11, 2021 1:21:49 PM com.vontu.model.ojb.LockServerConnector handleLockManagerError
VontuMonitorController.log:
INFO | jvm 4 | 2021/08/11 14:29:48 | org.apache.ojb.broker.PersistenceBrokerException: Unable to contact lock server at 127.0.0.1:37328.
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.ojb.LockServerConnector.handleLockManagerError(LockServerConnector.java:164)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.ojb.OJBLockManager.writeLock(OJBLockManager.java:167)
INFO | jvm 4 | 2021/08/11 14:29:48 | at org.apache.ojb.odmg.locking.LockManagerOdmgImpl.writeLock(LockManagerOdmgImpl.java:69)
INFO | jvm 4 | 2021/08/11 14:29:48 | at org.apache.ojb.odmg.TransactionImpl.doSingleLock(TransactionImpl.java:348)
INFO | jvm 4 | 2021/08/11 14:29:48 | at org.apache.ojb.odmg.TransactionImpl.lockAndRegister(TransactionImpl.java:287)
INFO | jvm 4 | 2021/08/11 14:29:48 | at org.apache.ojb.odmg.TransactionImpl.lock(TransactionImpl.java:229)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.ojb.OJBTransaction.lock(OJBTransaction.java:184)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.notification.NotificationTransaction.lock(NotificationTransaction.java:104)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.notification.NotificationTransaction.lock(NotificationTransaction.java:95)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.statistics.StatisticsWriter.writeStatus(StatisticsWriter.java:203)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.monitor.controller.statistics.StatusCommand.execute(StatusCommand.java:36)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.monitor.controller.statistics.DbBatchBuilder.execute(DbBatchBuilder.java:60)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.monitor.controller.statistics.DbCommand.doExecute(DbCommand.java:49)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.monitor.controller.statistics.DbCommand.doExecute(DbCommand.java:36)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.data.util.executor.TxDatabaseCommand.execute(TxDatabaseCommand.java:23)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.data.util.executor.TxDatabaseCommand.execute(TxDatabaseCommand.java:13)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.data.util.executor.RunnableCommand.runAndHandleExceptions(RunnableCommand.java:54)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.model.data.util.executor.RunnableCommand.run(RunnableCommand.java:41)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.util.concurrent.QueueingTask.performWork(QueueingTask.java:41)
INFO | jvm 4 | 2021/08/11 14:29:48 | at com.vontu.util.concurrent.WorkerThread.run(WorkerThread.java:57)
INFO | jvm 4 | 2021/08/11 14:29:48 | Caused by: java.lang.OutOfMemoryError: Java heap space
INFO | jvm 4 | 2021/08/11 14:29:49 | [org.apache.ojb.odmg.TransactionImpl] ERROR: Unexpected failure while locking
Incidenter Persister reports:
Sep 19, 2021 8:29:20 AM (SEVERE) Thread: 13 [com.vontu.model.notification.NotificationModel.downConnection] Unable to connect to: com.vontu.model.ojb.OJBLockManager:127.0.0.1:37328
A red bar can appear in the GUI as well.
Resolution
There is a problem with connecting to the Notifier process or to the Database.
- Restarting the VontuNotifier service should fix the issue.
If the problem is not solved try to restart all the Symantec DLP services on the Enforce Server
Feedback
