Duplicate events and notifications are generated when using Windows Explorer to burn CD/DVDs

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Article ID: 160439

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Using Microsoft Windows 2008, if you send a Microsoft Word .doc file that contains sensitive information to the Microsoft Windows Explorer CD/DVD burning application, an incident and a popup notification appears.

If you then open the "Files ready to be written to disk" list and select the violating .doc file, a duplicate incident and popup notification appears.

No other file type is affected.

Resolution

There is no solution to this issue.