Web Archive Fails

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Article ID: 160419

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Note:  Affects Vontu pre v. 11 

For Vontu DLP before v. 11, the Web Archive will fail because of an invalid XML character.

In the localhost logs, the following error should appear if this problem is encountered: 

SEVERE [com.vontu.manager.report] Error exporting the report.

Cause:

java.security.PrivilegedActionException

com.vontu.manager.ProtectManagerException: Error exporting report for action {0.EN_US}

com.vontu.util.xml.XMLDocumentException: An invalid XML character (Unicode: 0x0) was found in the element content of the document.

org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x0) was found in the element content of the document.

Resolution

This problem is known issue, etrack 2127855, that is fixed in v. 11.

The solution is to upgrade to v. 11.