Discover Scan Failing with "System error 1312"

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Article ID: 160402

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Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

FileReader0.log shows:

WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents

Standard Output:

C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no

Standard Error: System error 1312 has occurred.

Resolution

FileReader0.log shows:

WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents

Standard Output:

C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no

Standard Error: System error 1312 has occurred.

A specified logon session does not exist. It may already have been terminated.

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Check the Vontu services to see if they are running as local_system rather than the correct "protect" and "protect_update" users.  This can cause the scan to not mount properly.

If so, take the following steps to correct this issue:

1. Create the "protect" and "protect_update" users.

2. Associate the Vontu services with those users.

3. In a cmd window "run as" the "protect" user to be able to run the cmd:

C:\Vontu\Protect\bin>net use m: "\\<HOST>\My Documents" <PASSWORD> /user:Administrator /persistent:no