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Discover Scan Failing with "System error 1312"
Article ID: 160402
Updated On:
Products
Data Loss Prevention Network Discover
Issue/Introduction
FileReader0.log shows:
WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents
Standard Output:
C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no
Standard Error: System error 1312 has occurred.
WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents
Standard Output:
C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no
Standard Error: System error 1312 has occurred.
Resolution
FileReader0.log shows:
WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents
Standard Output:
C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no
Standard Error: System error 1312 has occurred.
A specified logon session does not exist. It may already have been terminated.
---------------
Check the Vontu services to see if they are running as local_system rather than the correct "protect" and "protect_update" users. This can cause the scan to not mount properly.
If so, take the following steps to correct this issue:
1. Create the "protect" and "protect_update" users.
2. Associate the Vontu services with those users.
3. In a cmd window "run as" the "protect" user to be able to run the cmd:
C:\Vontu\Protect\bin>net use m: "\\<HOST>\My Documents" <PASSWORD> /user:Administrator /persistent:no
WARNING: Unexpected Result: MountPath = \\jhqvontu01\My Documents
Standard Output:
C:\Vontu\Protect\bin>net use m: "\\jhqvontu01\My Documents" <PASSWORD> /user:Administrator /persistent:no
Standard Error: System error 1312 has occurred.
A specified logon session does not exist. It may already have been terminated.
---------------
Check the Vontu services to see if they are running as local_system rather than the correct "protect" and "protect_update" users. This can cause the scan to not mount properly.
If so, take the following steps to correct this issue:
1. Create the "protect" and "protect_update" users.
2. Associate the Vontu services with those users.
3. In a cmd window "run as" the "protect" user to be able to run the cmd:
C:\Vontu\Protect\bin>net use m: "\\<HOST>\My Documents" <PASSWORD> /user:Administrator /persistent:no
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