How can I dump the Endpoint Agent configuration for further investigation?
Transfer vontu_sqlite3.exe to the endpoint machine. This tool is included with the Symantec_DLP_X.X_Agent_Win-IN package located on the Broadcom support portal (https://support.broadcom.com). See TECH249541 for details.
To run this tool, copy vontu_sqlite3.exe into the Endpoint Agent directory where the ks.ead file is located. The default path for windows endpoint agents is C:\Program Files\Manufacturer\Endpoint Agent
Open a command prompt, change directory to the Endpoint Agent directory and then execute:
vontu_sqlite3 -db=<database file> [-p=<password>]
Example:
This will bring up a sql prompt from which sql commands may be executed.
Run the following commands to dump all configuration settings to a file called cgdump.txt in the same directory.
The cgdump.txt contains all of the configuration data. Provide this .txt file to support as needed.