Unable to login to UI. Corrupt incident. ORA-01877 ORA-01401

Products

• Data Loss Prevention Network Monitor

Issue/Introduction

Clicking on an incident causes user to get logged out and unable to log back in.

Resolution

Relevant version:  6.0

If this issue occurs, perform the following steps:

1. Edit the following file:

Vontu\Protect\tomcat\jakarta-tomcat-5.0.25\webapps\ProtectManager\WEB-INF\struts-config-report.xml

2. Edit the following property:

<set-property property="defaultCondition" value="incident.date|date-all|"/>

change:
date-all

to

date-yesterday

Restart the Manager service, then try to login again.

You will need to find and delete the corrupt incident (it will be from 'today') and then reset the value back to date-all.