Unable to login to UI. Corrupt incident. ORA-01877 ORA-01401

Article Id: 160386

Status: Published

Updated On: 29-07-2014 04:57

Legacy Id: TECH221074

Products:

Data Loss Prevention Network Monitor

Issue/Introduction:

Clicking on an incident causes user to get logged out and unable to log back in.

Resolution:

Relevant version: 6.0

If this issue occurs, perform the following steps:

1. Edit the following file:

Vontu\Protect\tomcat\jakarta-tomcat-5.0.25\webapps\ProtectManager\WEB-INF\struts-config-report.xml

2. Edit the following property:

<set-property property="defaultCondition" value="incident.date|date-all|"/>

change:
date-all

to

date-yesterday

Restart the Manager service, then try to login again.

You will need to find and delete the corrupt incident (it will be from 'today') and then reset the value back to date-all.