The FileReader fails to start and repeatedly fails to connect in Symantec Data Loss Prevention.
The FileReader log has this entry:
Feb 15, 2010 4:39:32 AM com.vontu.logging.LocalLogWriter write
WARNING: Restarted FileReader. FileReader was restarted because it wasn't responding.
This error occurs because the FileReader on the Monitor is not reporting heartbeats back to the Enforce Server. Do the following:
If that does not resolve the problem, make sure you can ping both ways between the Enforce Server and the Monitor using the FQDN, short name & IP Address.
Also, make sure you can telnet on port 8100 between the two machines.