Error: "FileReader was restarted because it wasn't responding" in DLP

Products

• Data Loss Prevention Network Monitor
• Data Loss Prevention

Issue/Introduction

The FileReader fails to start and repeatedly fails to connect in Symantec Data Loss Prevention.

The FileReader log has this entry:

+++++++++++++++++++++++
Feb 15, 2010 4:39:32 AM com.vontu.logging.LocalLogWriter write
WARNING: Restarted FileReader. FileReader was restarted because it wasn't responding.
+++++++++++++++++++++++

 

Resolution

This error occurs because the FileReader on the detection server is not reporting heartbeats back to the Enforce Server.  Do the following:

• Cycle the Symantec DLP Detection Server Controller Service on the Enforce Server to force it to re-establish a handshake with the Monitor. 

 

If that does not resolve the problem, make sure you can ping both ways between the Enforce Server and the Monitor using the FQDN, short name & IP Address. 
Also, make sure you can telnet on port 8100 between the two machines.