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Error: "FileReader was restarted because it wasn't responding" in DLP

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Article ID: 160362

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Updated On:

Products

Data Loss Prevention Network Monitor Data Loss Prevention

Issue/Introduction

The FileReader fails to start and repeatedly fails to connect in Symantec Data Loss Prevention.

The FileReader log has this entry:

+++++++++++++++++++++++
Feb 15, 2010 4:39:32 AM com.vontu.logging.LocalLogWriter write
WARNING: Restarted FileReader. FileReader was restarted because it wasn't responding.
+++++++++++++++++++++++

 

Resolution

This error occurs because the FileReader on the Monitor is not reporting heartbeats back to the Enforce Server.  Do the following:

  • Cycle the Monitor Controller on the Enforce Server to force it to re-establish a handshake with the Monitor. 

 

If that does not resolve the problem, make sure you can ping both ways between the Enforce Server and the Monitor using the FQDN, short name & IP Address. 
Also, make sure you can telnet on port 8100 between the two machines.