Exclude the SEP Agent from within the Endpoint Agent configuration

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

When troubleshooting Agent slowness, in addition to excluding AV software, it may be necessary to exclude the Symantec Endpoint Protection Agent software from DLP detection.

Resolution

To insert the SEP exclusion, follow these steps:

1. From Enforce, point at System and choose Agent Configuration.
2. From the Agent Configuration page, choose the configuration in use.
3. On the "Channel Filters" tab, click the pencil icon next to the "Ignore" on "Local Drive" by "Path" item to edit it.
4. Add the following exclusions, use your paths if you have modified the default path:
   
   C:\Program Files\Symantec\Symantec Endpoint Protection
   C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection
   C:\Program Files\Common Files\Symantec Shared
   
   
5. When finished, click the button that says Save and Apply Changes.

Allow a few minutes for the configuration change to propagate to the Agents through the Endpoint Server, and test functionality if necessary.