Vontu Monitor Controller Will not Start: ProtocolFilterResolver error

Products

• Data Loss Prevention Network Monitor

Issue/Introduction

You may encounter the following symptoms:

1) Unable to start the Vontu Monitor Controller service,

2) The following error appears in the VontuMonitorController.log:

INFO   | jvm 1    | 2010/03/29 14:40:05 | WrapperSimpleApp: Encountered an error running main: java.lang.NoClassDefFoundError: com/vontu/packetcapture/ProtocolFilterResolver
INFO   | jvm 1    | 2010/03/29 14:40:05 | java.lang.NoClassDefFoundError: com/vontu/packetcapture/ProtocolFilterResolver
INFO   | jvm 1    | 2010/03/29 14:40:05 |  at com.vontu.monitor.controller.packetcapture.PacketCaptureConfiguration.<clinit>(PacketCaptureConfiguration.java:29)

Resolution

Check that the packetcapture.jar located in the ...

c:\Vontu\protect\plugins\

... directory has appropriate permissions.  It should be owned by protect and it should have the same permissions as all of the rest of the files within this directory.