Vontu Monitor Controller Will not Start: ProtocolFilterResolver error

Article Id: 160336

Status: Published

Updated On: 10-11-2011 11:10

Legacy Id: TECH220955

Products:

Data Loss Prevention Network Monitor

Issue/Introduction:

You may encounter the following symptoms:

1) Unable to start the Vontu Monitor Controller service,

2) The following error appears in the VontuMonitorController.log:

INFO   | jvm 1    | 2010/03/29 14:40:05 | WrapperSimpleApp: Encountered an error running main: java.lang.NoClassDefFoundError: com/vontu/packetcapture/ProtocolFilterResolver
INFO   | jvm 1    | 2010/03/29 14:40:05 | java.lang.NoClassDefFoundError: com/vontu/packetcapture/ProtocolFilterResolver
INFO   | jvm 1    | 2010/03/29 14:40:05 | at com.vontu.monitor.controller.packetcapture.PacketCaptureConfiguration.<clinit>(PacketCaptureConfiguration.java:29)

Resolution:

Check that the packetcapture.jar located in the ...

c:\Vontu\protect\plugins\

... directory has appropriate permissions. It should be owned by protect and it should have the same permissions as all of the rest of the files within this directory.