Not able to change Administrator password if AD Authentication enabled (v11 - v11.6.1)

Products

• Data Loss Prevention Enforce

Issue/Introduction

Only the Administrator account can change the Administrator password from the UI.

However there is a known issue that prevents changing the Administrator password if AD Authentication is enabled.

You will still receive Password Change successful, but will not be able to log in with the new password.

Resolution

There are two workarounds to update the Administrator password when AD Authentication is enabled.

1) Turn off AD Authentication via System / Settings / Configure Uncheck "Perform Active Directory Authentication" then recycle Vontu Manager service. Log back into the UI as Administrator and update the password.  Then turn AD Authentication back on + recycle the Vontu Manager service.

OR

2) Use AdminPasswordReset as defined in the Admin guide.

Etrack 3044296 was filed; it was fixed in DLP v11.6.2.