Discover scan stops authenticating after working or a while

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Article ID: 160311

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Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

You have been able to run Discover scans for some time, but all the sudden the scan can't authenticate to the target anymore with the same credentials

Resolution

The DLP "Protect" user is used to map the drive when doing a Discover Scan. On Windows, go to drive:\Windows\System32, and look at the permissions of net.exe. If the users group is missing, the protect user can't map drives. You can either:

  • Add the Users group to the file and give it Read and Read & Write access
  • Make our "Protect" user a member of the local administrators group