Are there log files that capture REST web services transactions?
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Are there log files that capture REST web services transactions?

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Article ID: 16031

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

There could be a need to see which users are logging into the Service Desk Manager (SDM) REST web services or view the transactions they are making.

These transactions may be through the Service Management mobile apps or another RESTful web services application.

Which SDM logs can be reviewed?

Environment

Service Desk Manager 14.1 and 17.x

All Supported Operating Sytems

RESTful Web Services

Resolution

The session information is all logged on the Service Desk Manager server where REST is deployed in:

NX_ROOT\bopcfg\www\CATALINA_BASE_REST\logs

A new log is created for each day.

You can search for: "/caisd-rest/cnt" to see the userid who logged into REST. You can also see tickets that were queried or created.

Additional Information

More information on REST: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/rest-http-methods.html

Steps to enable debug logging on REST: 

SDM 14.1  - https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-desk-manager/rest-logging

SDM 17.x - https://knowledge.broadcom.com/external/article/120004/troubleshooting-rest-calls-in-ca-service.html