Are there log files that capture REST web services transactions?
Article ID: 16031
Updated On: 10-27-2023
Products
Issue/Introduction
There could be a need to see which users are logging into the Service Desk Manager (SDM) REST web services or view the transactions they are making.
These transactions may be through the Service Management mobile apps or another RESTful web services application.
Which SDM logs can be reviewed?
Environment
Service Desk Manager 14.1 and 17.x
All Supported Operating Sytems
RESTful Web Services
Resolution
The session information is all logged on the Service Desk Manager server where REST is deployed in:
NX_ROOT\bopcfg\www\CATALINA_BASE_REST\logs
A new log is created for each day.
You can search for: "/caisd-rest/cnt" to see the userid who logged into REST. You can also see tickets that were queried or created.
Additional Information
The jrest.log in the SDM install log folder may also contain some useful information about REST calls.
More information on REST: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/rest-http-methods.html
Steps to enable debug logging on REST:
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