The Monitor Controller service* on Enforce may use more memory in later versions of DLP than in earlier ones. The memory usage is dependent on a number of factors:
In general, large deployments may run into a need for more memory for the Monitor Controller.
*Note - in 15.1 and above, this service was renamed to SymantecDLPDetectionServerController.
Perhaps you are seeing frequent "RSODs" (a red bar error appearing in Enforce console), with the following detail:
Either of the following errors may also be present in the logs - but the service doesn't always encounter this exception.
SEVERE: Could not reload command instructions
java.lang.OutOfMemoryError: GC overhead limit exceeded
SymantecDLPDetectionServerController.log (aka VontuMonitorController.log):
Exception in thread "Incidents_application_updaterWorker_1" java.lang.OutOfMemoryError: Java heap space
Based on load and conditions listed, the DetectionServerController (aka MonitorController) would benefit from tuning for better performance.
All supported versions of DLP.
NOTE (for cloud related memory issues):
In 14.6.x, cloud related Java heap errors are present in VontuMonitorController logs and NOT MonitorController logs.
In 15.x, cloud related Java heap errors are present MonitorController logs and NOT VontuMonitorController logs.
To increase the memory for the Monitor Controller, modify your installation as per the following:
In versions 15.1 and later, update SymantecDLPDetectionServerController.conf, located in this DLP directory:
■ Windows: \Program Files\Symantec\DataLossPrevention\EnforceServer\Services
In versions 15.0 and earlier, update VontuMonitorController.conf, located in this DLP directory:
■ Linux: /opt/SymantecDLP/Protect/config
Below are the version 14.x and 15.0 defaults:
# Initial Java Heap Size (in MB) wrapper.java.initmemory=128 # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=1024
Below are the recommended settings going forward, for all versions:
# Initial Java Heap Size (in MB) wrapper.java.initmemory=1024 # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=2048
After making the above changes, be sure to restart the SymantecDLPDetectionServerController or the VontuMonitorController process or service.
Note: For better performance, or in very large enterprises, these settings can be increased further, even to 8 and 16 GB, respectively. Be sure to confirm the amount of memory installed on the server before modifying beyond above recommendations. A good rule of thumb is to set the maxmemory to <= 25% of RAM on the box.