Unable to login to DLP 11.x console using Embedded IE8 or IE9

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Article ID: 160261

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

-Unable to login to DLP 11.x console using IE8 or IE9

ERROR CODE/ MESSAGE: in tomcat "localhost_access" logs:

IP Address - - [Date +/- timezone] "GET / HTTP/1.1" 200 299 "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; EmbeddedWB 14.52 from: http://www.customer.com/ EmbeddedWB 14.52; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)" – 0

Resolution

If Embedded browser is being used with IE 8 or IE9 , you may not be able to login to DLP console. Embedded browser are not supported with DLP.x

Please find following steps as an workaround.

1. Close all of browse windows
1. Back up the registry
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
3. Right click on 'key" and hit delete
4. Open new windows of Browser and attempt to login to DLP UI