No Message Count for Endpoint Server, but Incidents

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Article ID: 160209

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Looking at my Endpoint Server in the System Overview, I see that my Endpoint has incidents, but there are no messages.  How can that be?

Resolution

The message count for an Endpoint Server is a count of the number of messages that were processed on the Server.  This count only increments if there is a two-tier policy (EDM, IDM) that requires the message to be sent to the server.  We do not keep track of the number of messages processed on the agents.