Data Loss Prevention is not displaying file information from Data Insight

Products

• Data Loss Prevention Enforce
• Data Loss Prevention Network Discover

Issue/Introduction

Data Loss Prevention is not displaying file information from Data Insight.

Errors seen in the webserver0.0.log file from the DI Management Server:

INFO:    #{16.EN_US} [WSListener.parseInputProtocolBuffer] Input protocol buffer: itemLocation {
  server: <Filer>
  rootFolder: <Share>
  path: <File>

WARNING: #{16.EN_US} [ServerUtils.getMatrixPath] Path exists returns error for <Filer>/<Share>//<File>. Trying DFSPathExists
com.symc.matrix.core.QueryException; code: 200

WARNING: #{16.EN_US} [WSListener.executeSyncRequest] Error processing 10.x request
com.symc.matrix.xinterfaces.dlp.WSException: Error resolving input path

WARNING: #{16.EN_US} [WSListener.processRequest] Error processing request
com.symc.matrix.xinterfaces.dlp.WSException: Error resolving input path

Cause

The filer name, domain, and network path configured in DLP and DI must match exactly.

 

Resolution

Configure DLP and DI to use the exact same filer name and path, then rerun the scan.

 

Non-working example

In DLP the file path is:
\\datl001w.via.novonet\g$\data\dr\Critical\Investiment Administration\Box Management\Box Output Prints\Fund Reports\2013\01.zip

In DI the file path is:
\\datl001w\Critical\Investiment Administration\Box Management\Box Output Prints\Fund Reports\2013\01.zip

 

Working example

In DLP the file path is:
\\datl001w.via.novonet\Critical\Investiment Administration\Box Management\Box Output Prints\Fund Reports\2013\01.zip

In DI the file path is:
\\datl001w.via.novonet\Critical\Investiment Administration\Box Management\Box Output Prints\Fund Reports\2013\01.zip