Remote Desktop Users get popup notification when copying sensitive data to host with agent

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

If a user connects via Windows RDP to a guest machine where the agent is installed, there may be unexpected clipboard incidents and popups.

Additionally, if a user connects to the XenDesktop virtual machine (VM) via the Citrix online plug-in, there may be unexpected clipboard incidents and popups.

 

Resolution

When sensitive information is copied from Machine_2 (without agent) to Machine_1 (with agent) accessed through RDP, a notification window pops up for the incoming data.

For Citrix and VM, additional incidents and popups appear because of the picashell.exe application.

This is expected behavior.