Enhancement Request to Change Order of Smart Responses


Article ID: 160154


Updated On:


Data Loss Prevention Enforce


Product and Version

Enforce 11.x 


Current Product Behavior
Currently, the Response Rule Responses view in a bar across the top of an incident in alphabetical order.

Requested Product Behavior

Allow a method for the user to define in which order SmartResponses appear in the UI (buttons on the incident snapshot).

How Product Would Be Used
Customer would like to have the responses that are used more often at the top of the incident.

PM-824 has been created for this request
Policy UI - allow customized order of how Smart Responses appear in the UI (e.g., where the buttons appear).