|Product and Version|
|Current Product Behavior|
|Currently, the Response Rule Responses view in a bar across the top of an incident in alphabetical order.|
|Requested Product Behavior|
Allow a method for the user to define in which order SmartResponses appear in the UI (buttons on the incident snapshot).
|How Product Would Be Used|
Customer would like to have the responses that are used more often at the top of the incident.
PM-824 has been created for this request
Policy UI - allow customized order of how Smart Responses appear in the UI (e.g., where the buttons appear).